Frequently Asked Questions
Everything you need to know about shopping with Patagonia Australia.
What is the Ironclad Guarantee?
We guarantee everything we make. If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, return it to the store you bought it from or to Patagonia for a repair, replacement or refund.
How long does shipping take within Australia?
Standard shipping typically takes 3-7 business days depending on your location. Express shipping is available for most metropolitan areas with a delivery timeframe of 1-3 business days.
Does Patagonia Australia offer a repair service?
Yes, we encourage repairing gear to keep it in action. You can bring your damaged Patagonia items to any of our retail stores or mail them to our service center for assessment and repair.
What is your return policy for change of mind?
We accept returns for items in new, saleable condition with tags attached within 30 days of purchase. Please note that return shipping costs for change of mind are the responsibility of the customer.
Are your clothes made from sustainable materials?
Sustainability is at our core. We use recycled polyester, organic cotton, and Fair Trade Certified sewing for the majority of our product line to minimize our environmental footprint.
How do I find the right size?
Each product page features a detailed size guide with body measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit for outdoor activities.